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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q54-Q59):

NEW QUESTION # 54
What is the value of good service management?

A. ensures people to comply with service level agreements (SLAS) using documented information
B. It allows an organization to be certified, which always adds value for the business
C. It provides a structure for service provisioning that can be adapted to the culture of the organization
D. It offers prescriptive guidance that allows the organization to create efficient processes.

Answer: B

NEW QUESTION # 55
Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?

A. By signing a contract with the external supplier
B. By appointing a designated individual who is responsible for managing the relationship with the external supplier
C. By coordinate activities with other parties involved in the service lifecycle
D. By agreeing the scope of the services to be delivered by the external supplier

Answer: C

NEW QUESTION # 56
How are ISO/IEC 20000 Parts 1, 2, and 3 used?

A. It is mandatory for a service provider to conform to all parts of the standard
B. A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3
C. Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way
D. Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider

Answer: C

NEW QUESTION # 57
"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"

A. The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001
B. They don't relate
C. The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001
D. The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001

Answer: D

NEW QUESTION # 58
What is not an input to manage continual improvement?

A. Governance of processes operated by other parties
B. Problem records
C. Relevant directives from top management
D. Optimized resource utilization or risk reduction

Answer: A

NEW QUESTION # 59
......

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