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2025 CRT-261 Reliable Exam Price: Unparalleled Certification Preparation for Service Cloud Consultant 100% Pass Quiz

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Salesforce CRT-261: Certification Preparation for Service Cloud Consultant is a certification exam designed to evaluate the knowledge and skills of the candidates in the field of Service Cloud. CRT-261 Exam is aimed at professionals who are involved in the implementation of Service Cloud solutions in their organizations. Certification Preparation for Service Cloud Consultant certification confirms that the candidate has a thorough understanding of the various concepts and tools related to Service Cloud.

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CRT-261 Reliable Exam Price - 100% Pass Quiz 2025 CRT-261: First-grade Valid Certification Preparation for Service Cloud Consultant Study Guide

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Salesforce CRT-261 certification exam covers a range of topics, including Service Cloud architecture, data modeling, case management, and contact center operations. Candidates are also tested on their knowledge of Salesforce features such as Omni-Channel, Service Cloud Console, and Live Agent. To pass the exam, candidates must demonstrate their ability to design and implement a Service Cloud solution, including the ability to configure and customize Service Cloud features.

Salesforce CRT-261 Certification Exam is designed for individuals who want to demonstrate their expertise in the area of Service Cloud Consulting. CRT-261 Exam is specifically designed for professionals who have already implemented Salesforce Service Cloud solutions and are looking to further enhance their skills and knowledge. Certification Preparation for Service Cloud Consultant certification exam provides an opportunity for consultants to validate their knowledge and expertise in designing and implementing Service Cloud solutions that meet the needs of their clients.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q40-Q45):

NEW QUESTION # 40
A Company sells two products, each with its own maintenance schedule.
Which feature should a consultant recommend implementing to meet this requirement?

A. Lightning Service Console
B. An AppExchange Solution
C. Field Service Lightning
D. Customer Community

Answer: C

NEW QUESTION # 41
Milestones can be added to which two Object types?
Choose 2 answers

A. Work Order
B. Account
C. Case
D. Last

Answer: A,C

Explanation:
These are two object types that milestones can be added to. Milestones are time-dependent actions that need to be completed within a certain period to achieve service level agreements (SLAs). Milestones can be added to work orders or cases using entitlement processes, which are timelines that include multiple milestones for each work order or case. Verified References: : https://help.salesforce.com/s/articleView?id=sf.
entitlements_milestones_overview.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.
entitlements_process_overview.htm&type=5

NEW QUESTION # 42
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that "We will empower our customers to interact with us in the way of their choosing." Universal Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers

A. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Optimize the customer community for mobile devices to have access to the same support as desktops.
D. Create a central "Contact Us" page which provides access to all available channels.
E. Enforce that customers must search the knowledgebase before they can see the Contact Us page.

Answer: C,D,E

NEW QUESTION # 43
Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

A. Embedded Chat Service
B. Web-to-Case
C. Case Assignment Rules
D. Customer Community

Answer: A

Explanation:
Explanation
Embedded Chat Service is a feature that allows customers to interact real-time with support agents from their computers and mobile devices. Embedded Chat Service can be added to any website or mobile app with a few lines of code. Customers can initiate a chat session by clicking on a chat button or widget, and agents can respond using the Service Console. Embedded Chat Service also supports features such as pre-chat forms, chat transcripts, chat transfer, file transfer, and chatbot integration. Verified References: Service Cloud Consultant Certification Guide & Tips, Embedded Chat Service Overview

NEW QUESTION # 44
Cloud Kicks uses Service Cloud and Slack. For difficult casesm service agents wants to create a swarm in Slack to pull in in experts from multiple How should the consultant recommend an agent launch a swarm?

A. Dynamic Form
B. Apex Trigger
C. Scheduled flow
D. Quick Action

Answer: D

Explanation:
A quick action is the recommended way to launch a swarm in Slack from Service Cloud, because it allows agents to create a Slack channel, invite experts, and share case details with one click. A quick action can be added to the case page layout or the case feed2 Verified References: 2: Create a Swarm in Slack

NEW QUESTION # 45
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